Connective Select brokers can now initiate a full discharge request on behalf of their customers, helping get the process underway sooner and creating a smoother experience from the beginning.
To initiate a full discharge request:
You will be advised once the request is underway, along with the next steps and current service levels from the Discharge team.
The Connective Select Broker Portal also gives you easier access to the tools and information needed to manage applications and settled loans.
Through the portal, you can:
Together, these tools are designed to support a more efficient workflow and give you greater visibility across your Connective Select portfolio.
Your Connective Lending Manager can help you understand the new broker-initiated discharge process, access the required template and confirm the next steps for an eligible full discharge request.
This process applies to full discharges only.
If the loan being discharged was originated in-branch, the customer must contact their branch or call 1300 369 564 to initiate the request.
For partial discharges, the customer must also contact Connective Select directly on 1300 369 564.
Brokers requesting progress updates must be identified using their Connective Select Broker accreditation details.
