Following the Reserve Bank of Australia’s recent cash rate increase, Connective Horizon will be making a small adjustment to lending rates across parts of our portfolio.
From Tuesday, 10 February, residential loan interest rates will increase by 0.25% for both new and existing customers. Commercial loan interest rates will increase by 0.25% for existing customers only, with no change to commercial rates for new customers.
After the high-volume December period, we’re pleased to share that service levels across Connective Horizon have improved significantly. Driven by increased resourcing and operational efficiencies, our current SLAs now deliver faster turnaround times and a smoother experience for brokers and clients alike:
| Pre-Credit Assessment (Online Applications) | 1 business day |
| Credit Assessment | 1 business day |
| More Information Requests | 1 business day |
| Formal Approval | 1 business day |
| Settlement Instructions | 2 business day |
These improvements reflect our ongoing investment in people, processes, and technology, so you can progress deals with confidence and keep momentum with your clients.
To make Connective Horizon even easier to deal with, we’ve launched a dedicated onshore Relationship Management Team to support brokers when you need it most.
The team can assist when:
Support when you need it, without slowing you down.
Connect with your Connective Lending Manager or Connective Horizon BDM to discuss rate changes, SLAs or your next scenario.
